Privacy Policy

Last updated: 12/12/2025

OSSAARA (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

By accessing our website, you agree to the terms of this policy.

1. Information We Collect

A. Information You Provide: Email, account info, uploaded files, order details, contact messages.
B. Automatically Collected: IP address, browser/device info, usage logs, error logs.

2. How We Use Your Information

To process orders, provide support, track order progress, improve reliability, authenticate accounts, and send notifications. We do not use your data for advertising.

3. Cookies & Local Storage

Only essential cookies are used for authentication, payment processing, and security. Local storage may store tokens, preferences, or temporary UI states. No tracking or marketing cookies are used.

4. File Uploads

Uploaded models are used solely for quotes, slicing, and printing. Files are deleted after order completion unless requested. We do not inspect, share, or resell your files.

5. Sharing Your Information

We share data only with Firebase, Stripe, and Vercel for necessary operations. No personal data is sold.

6. Data Storage & Security

We use encryption, secure cloud storage, access controls, and audit logs to protect data. While no system is perfect, we follow industry best practices.

7. International Transfers

Some providers may process data overseas. We use reputable providers with strong security standards.

8. Your Rights

Under the Australian Privacy Act 1988, you can access, correct, or request deletion of your data. Contact us at privacy@ossara.com.au.

9. Children

Our site is not directed to children under 13. We do not knowingly collect their data. Contact us to remove any such data.

10. Changes to This Policy

Policy updates may occur. The “Last updated” date reflects the most recent version.

11. Contact Us

For privacy concerns, email: privacy@ossara.com.au.